• 1. We offer a return service and a one way service from the airport/Port to your resort of choice or a one way service from your resort back to airport/Port.
• 2. Please select the city, Destination and Resort for your requested transfer
• 3. You will then need to select the dates of travel
• 4. Please deselect the Arrival/Departure box should you wish to book a one way service
• 5. Please select the number of passengers travelling (please make sure you include infants and children in the total number of passengers in your party)
• 6. Click the "Search" Button and you will see all available transfer services for this route on either a Private taxi transfer or Private Minibus Transfer.
• 7. Click the "Book Now" button which will be found on the search form .
• 8. The next page you will see is the booking form, this is where you will input all the information required: Flight information - outbound flight number is needed including flight prefixes i.e. EZY for Easyjet (Your outbound flight is the flight out to your holiday) the time required are the pick up time and not the flight time (pick up time from the airport it can be the arriving time and anyway we track your flight to know if there will be any delay, on departure we would require the pick up time from the destination we prefer to be dropped off to the airport at least 2 hours prior to the departure so you have ample time to check in ). Please note if you would like to arrange earlier or later pick up time, you can always change it by logging in using your email and your receipt number from "My Booking" Tap Accommodation and address - in any resort there may be more than one hotel, apartment complex, chalet or villa with the same name, so better to write the full address to avoid confusion. Lead name - we only take one name for the whole party traveling Email Address - We need this information as our booking confirmations are automated by email, if we do not have a valid email address you will not receive your vouchers so will not know how to locate your driver when you reach your destination. Mobile Phone Number - This is really useful if we need to get hold of you once your journey has begun or during your stay. Your number will show on your booking and we only can see it and will not be given to any other person or organization.
• 9. Please make sure that your billing information matches the payment card information you entered in the "Payment Details" Section, you will be asked to show the card you have used for payment to the driver or operator in the airport when you arrive before using the service.
• 10. Once the payment has been submitted you will receive a booking reference number. It is important that you make a note of this. You will receive an email confirmation shortly after your booking detailing the joining instructions and your departure pick up instructions.
• 11. Amendments can be done minimum 24 hours before you travel on www.royalcrowntransfers.com via the "My Booking" tab .

Details to Include on your booking:

Total number of passengers - please make sure you include infants and children in the total number of passengers in your party, e.g. if three adults, one child and an infant are travelling, you will need to book a private transfer vehicle for at least five people.

accommodation address - in any resort there may be more than one hotel, apartment complex, chalet or villa with the same name, so better to write the full address to avoid confusion.

Mobile Phone Number - This is really useful if we need to get hold of you once your journey has begun or during your stay. Your number will show on your booking and only us can see it and will not be given to any other person or organization.

If the route you want isn't available to book online , email our administration team to see if we can service the route you are looking for peter.wagdy@royalcrowntransfers.com

Payment is taken in full at the time of booking. We accept VISA Debit/Credit, MasterCard and Maestro. Surcharges will apply and are detailed during the booking process.

Payment is taken in full at the time of booking by the website. By our contract with National Bank of Egypt " NBE " we use their security while payment in additional of our Godaddy SSL Certificate protects our customers sensitive information such as their name, address, password, or credit card number by encrypting the data using 256-bit encryption during transmit from their computer to our Web server it protect their data against any session hijacking attacks, including Firesheep .

If you wish to book a different pick up address to where you will be dropped off you will have to make separate one way bookings to cover your full route. The one way options are selectable on the search box either airport to resort or resort to airport.

At the booking stage, one name and one flight detail is required. We therefore recommend that the details provided are those of the person whose flight lands last, this will ensure all the other passengers are already waiting for them and in turn no rise of a delay at the airport.

Yes please de select the option on the search box for the way you do not need (arrival is airport to resort, departure is resort to airport) select the city, resort and airport relevant for your transfer and search. You will need to follow the instructions issued on your voucher. Please enter the correct flight information for your departure flight and would require the pick up time not the flight takes off time we prefer if you arrange your drop off to the airport at least 2 hours prior to the departure so you have ample time to check in ). Please note if you would like to arrange earlier or later pick up time ,you can always change it by logging in "My Booking" tap by using your email and your receipt number then write the pick up time you wish .

We will be expecting you according to your flight time there is no need to reconfirm this part of your transfer before you arrive. If there is a change to your flight departure time, please notify us - we will do our best to accommodate the changes.

There is no need to check if your booking exists with us if you have received a confirmation and booking reference, but you can always contact us my email on Info@Royalcrowntransfers.com or by calling us on +20-01227-516-630 .

When you confirm your booking and payment is taken, your booking reference number will appear on screen with the option to print it before you exit our site. You will then automatically receive an email booking confirmation which will confirm that payment has been taken and the balance paid in full and details of your transfer. If for any reason the screen will not refresh please check your email address and the spam folder to see if the booking confirmed before attempting to book again. It is your responsibility to take reasonable steps to avoid duplicate bookings if you didn't informed directly and by also checking with your bank to see if any payment has been taken.

please let us help you directly contact us on +20-1227-516-630 or peter.wagdy@Royalcrowntransfers.com.

It's essential that you take your booking confirmation with you on your transfer. This must be shown to the driver or our representative before you can board your transfer vehicle. In fact, and you must take a copy of the service report and your signature on it , the driver or transport operators have to collect a copy of your service report as proof of purchase for legal reasons , In fact you will need to bring the same payment card that you have used for your payment online and to show it to the driver to match it with your payment card on your confirmation email before you receive the service .

For Taxis and Private Transfers all children and infants count towards the occupancy of the vehicle regardless of age and thus must be included in the total number of passengers at the time of booking e.g., for a party of 3 adults, one child and a baby, you will need to book a vehicle that seats a minimum of five people ,we don't provide a baby seat you will need to supply your own.

For baby/child booster seats: We strongly recommend that you bring your own baby/booster seats,please contact us and we will inform you if it will be available in your destination .

On the transfer service sports equipment, such as ski or golf bags, surf boards or bicycles, is classed as excess luggage and may be chargeable, please contact us on peter.wagdy@royalcrowntransfers.com please note charges may apply should you have already made a booking and maybe it requires that you upgrade your service to make room for additional equipment that you wish to bring.

We will do our utmost to cater for any special requirements you may have. For any request please Contact us on peter.wagdy@royalcrowntransfers.com Electric wheelchairs and scooters cannot be transported on any kind of taxis. If you need to take one of these items on any of our services you must contact us prior to booking so we book a suitable vehicle (Mini bus).

The standard luggage allowance is one piece of hand luggage and one medium suitcase/holdall only per person and should not exceed 80cm x 50cm x 25cm.

Please note:

On a private transfer, if you are bringing pushchairs or fold-down wheelchairs, please book a vehicle big enough to ensure you and your belongings can all travel in comfort and safety, e.g. if four people are travelling with luggage and a pushchair, please book a vehicle for five or more people.

On a private transfer, if you are 4 persons or bring large suitcases or other excess luggage (including pushchairs and/or wheelchairs) that cannot fit inside the vehicle, you may be asked to pay for a second vehicle on arrival.

The lead passenger details are the only ones we require. Therefore you only need to contact us if the lead passenger changes.

The time stated on our website are estimated These times may vary according to local road conditions, volumes of traffic, local festivities etc. Please note: the driver may stop for a comfort break on longer journeys

We operate a door to door service however this may not always be possible as access may be restricted due to pedestrian only areas or local road closures etc. Where these restrictions apply you and your luggage will be dropped and collected from the nearest accessible point.

Once you have landed there is no need to re-confirm this part of your transfer with the operators as you have detailed your flight information they will be waiting to receive you holding a name board with the leading name . If you have any trouble locating the operator or the driver please call the local emergency telephone number located on the voucher.

The maximum wait time is 15 minutes from the time you make contact with our operator or driver . This allows time for your private vehicle to be brought to a suitable loading area.

Wherever possible, the operator will monitor flight arrival time for delays. We do recommend however that you contact the us using the numbers provided on your transfer voucher in order to inform us of any there will be more than two hours delay to your arrival to rearrange your pick-up however this may not always be operationally possible and may be at an additional charge if you didn't inform us of the big delay .

If your home bound flight has changed whilst you are on holiday please contact the operators to advise them of the change and reconfirm the pick-up time using the numbers on your transfer voucher.

If there is a delay to your return transfer due to weather, roads being blocked, etc., we will inform you as soon as we know. We will operate your return transfer as soon as the roads are clear.

Royal Crown Transfers regrets that we cannot be held responsible for any costs incurred due to a missed travel connections resulting from poor weather conditions, state of roads or any other factors beyond our control.

If you are yet to travel and your new hotel is in the same resort please amend the name of your hotel using the "My Booking" tab on the Royal Crown transfers website. If you are travelling within 48 hours please contact us at peter.wagdy@royalcrowntransfers.com

If you are in resort, please telephone the operator using the telephone number located on your voucher to reconfirm the correct pick-up point for your departure, and reconfirm the time of your collection.

If you are yet to travel please amend your booking details using the "My Booking" tab on the Royal Crown transfers website. If you are travelling within 24 hours please contact us at peter.wagdy@royalcrowntransfers.com.

If you are in resort, please telephone the operators using the telephone number located on your voucher to reconfirm the correct departure flight time, and reconfirm the time of your collection.

You must inform us for amendments on flight times and flight numbers.

Should you wish to change any information on your booking please do this by visiting our Royal Crown transfers website and clicking on the "My booking" tap.

You will need to enter your email address and reference number to access the booking. Please do not leave any gaps in the text before or after you enter the reference.

This link will only allow amendments for bookings travelling up to 24 hours before (and not including) the date of transfer.

You will be able to change all parts of flight arrival/departure times and dates, flight numbers/airline name and hotel/complex/ apartment name and address. If you wish to amend the resort booked please cancel the booking, and rebook for the correct resort.

To confirm the booking with a change to the original details please make sure you follow the whole amendment process and click the "Update" button at the bottom of the page.

The page will refresh and show you the reference number as being amended.

You can log on to royalcrowntransfers.com , On the "My Booking" page please enter your booking reference and email, your pick up time will display. If you have amended the hotel you are staying in or have had any change to your flight time please telephone the local office to reconfirm the pick-up time/ pick-up point.

Alternatively you call the operators on the office number detailed on your booking confirmation to confirm your pick up time no later than 24 hours before your return flight. If for any reason you cannot reach the local resort office please send email to us on peter.wagdy@royalcrowntransfers.com .

If you have an accident whilst away and require extra room in your return transfer vehicle (e.g. extra seat space to elevate your leg), please contact the local operator on the office number detailed on your booking confirmation. You may be asked to pay locally for an additional seat on a shuttle service or for a larger private transfer vehicle. It is your responsibility where appropriate to obtain confirmation from a doctor that you are fit to travel. If you need more assistance, then we recommend you contact your travel insurance provider for help in arrangements to get you home.

If you have rebooked to travel out you will be required to rebook a one way transfer on Royalcrowntransfers.com for your new flight this will be at additional cost. You may be able to use your departure part of your original transfer. Please contact us at peter.wagdy@royalcrowntransfers.com with your new booking reference to check if that is possible with the with your flight details.

If you leave property in a transfer vehicle on arrival, please call the emergency number provided on your booking confirmation. Any expense incurred in recovering your lost property is entirely your responsibility.

If you have left items behind on your return transfer, on your return home please email us on info@royalcrowntransfers.com, we will advise you should the item of property has been located. Royal Crown transfers regret that we cannot be held responsible for items left on our vehicles that cannot be found.

Should you wish to cancel your booking please do this by writing email to us on peter.wagdy@royalcrowntransfers.com .

we will need your email address and reference number to access the booking and arrival date .

The cancellation charges are as following:

• Bookings cancelled 60 days prior to primary transfer date: 10% cancellation fee
• Bookings cancelled 60-20 days prior to primary transfer date: 20% cancellation fee
• Bookings cancelled 20-5 days prior to primary transfer date: 40% cancellation fee
• Bookings cancelled inside 5 days prior to primary transfer date: 80% cancellation fee

Please note in the case of " No show " the booking in non refundable. Primary transfer date is the first part of a return transfer or the date of a one way transfer depending what you have booked. Please note you cannot cancel your departure transfer when it is booked as part of a return transfer after the primary transfer date has passed. Also cancellation credit cannot be moved between bookings

If you are in resort please contact the operators using the numbers located on the transfer voucher in order to allow them the opportunity to rectify your concerns.

Should steps taken by the operator not resolve your concerns to your satisfaction our post trip complaint procedure is detailed in our terms and conditions. We request where possible that a post trip complaint is submitted within 20 days of your return travel date.

 Complaint arising from failure to follow our terms and conditions such as not travelling with your voucher and incorrect information supplied at the point of booking will not be considered.

In line with instructions on your transfer voucher, please wait a maximum 10 minutes after the agreed pick up time before calling the operators as there may be delays due to traffic . It is important that you call the operators in order to allow them an opportunity to assist you. Should your calls to the operators not resolve the matter it is your responsibility to ensure that you make alternative arrangements to get to the airport in good time to check in for your flight. We cannot accept any liability for costs incurred should you miss your flight. Please ensure that you obtain a receipt for any additional costs incurred should you wish to claim a refund. Please then submit this to our director upon your return home for consideration of refund. Please be advised that a refund of this amount cannot be guaranteed however if, upon investigation, the operators is found to be in error, we will refund the taxi fare in full. Please note that no refund of additional costs can be considered without a receipt.

We do not know the specific makes and models of the vehicles used as these will vary depending on the available vehicles.

If you have chosen to take a private transfer this can be in either a minibus or a taxi depending on the vehicle types available on this time.

As you can imagine there are a lot of hotels in each of the destinations that we offer and the lists are ever changing.

We do not specify hotel names as we work from the specific resorts that the hotels are located in. So you will have to choose the resort and then later in the booking stage you will be asked for your specific hotel details. If you are unsure of the resort for your hotel, please check with your accommodation supplier.

inform the operators of any changes to your travel arrangements, you could miss your departure transfer and possibly your flight, ship or train home , please note we prefer to be dropped in the airport 2 hour prior your flight time .

Royal Crown transfers cannot be held responsible for any costs you then incur in making new arrangements to get home. You can log on to royalcrowntransfers.com with your Royal Crown transfers booking reference number and email you can log in from the "My Booking" tap and your pick up time will display. If you have amended the hotel you are staying in or have had any change to your flight time please telephone the local office to reconfirm the pick-up time/ pick-up point.

Alternatively you call the operators on the office number detailed on your booking confirmation to confirm your pick up time .